Privacy Policy

1. Introduction & Entity Identity

Welcome to Balamuri Yatra, a premier travel and pilgrimage brand owned and operated by SRI BALAMURI ENTERPRISES("we", "our", or "us"), having its registered corporate office at 1st Floor, 1314/A, Lakshmi Complex, Police Station Circle, Old Town Yelahanka, Bengaluru, Karnataka - 560064, India.

We are committed to maintaining the confidentiality, integrity, and security of our travelers' personal information. This Privacy Policy sets out how we collect, store, handle, and protect your information when you access our website (https://www.balamuriyatra.in), submit an enquiry, book a tour package, or communicate with us through any digital channel.

2. Information We Collect

To facilitate flight bookings, temple darshan arrangements, hotel accommodations, and guided travel, we collect the following categories of information:

• Personal Identity Details: Full name, age, gender, date of birth, government-issued photo ID details (such as Aadhaar, PAN card, or Passport details as mandated by airline carriers and statutory authorities).
• Contact Information: Mobile phone number, WhatsApp contact, email address, and physical postal address.
• Travel & Package Preferences: Preferred yatra destinations (e.g. Shirdi, Kashi, Char Dham, Jyotirlinga), target travel dates, number of accompanying passengers, senior citizen assistance needs, and meal preferences.
• Transaction & Billing Data: Records of payments made, transaction IDs, invoice details, and selected tour packages. (Note: We do not store complete debit/credit card numbers or CVVs; online payments are processed by certified RBI-regulated payment gateways).
• Communication & Consent Records: Customer service message exchanges, call notes, enquiry timestamps, consent logs (including consent version, date, and source page), and communication preferences.

3. How We Use Your Information

Your personal data is used solely for legitimate, lawful travel facilitation purposes, including:

• Processing and confirming package reservations, flight tickets, hotel vouchers, and temple darshan slots.
• Responding to enquiries, providing package itineraries, and sharing cost estimates.
• Sending vital travel updates, departure reminders, flight delay notices, and emergency coordination.
• Providing dedicated customer support before, during, and after your journey.
• Sending promotional announcements, new pilgrimage schedules, or seasonal offers only where you have expressly opted in.
• Fulfilling legal, tax, accounting, and aviation regulatory obligations in India.

4. Multi-Channel Messaging (Google RCS, WhatsApp, SMS & Calls)

To deliver a seamless travel experience, Balamuri Yatra communicates with travelers through voice calls, SMS, WhatsApp, and Google RCS (Rich Communication Services) Business Messaging.

5. Sharing of Information with Third Parties

We do not sell, lease, or monetize your personal information. We share customer information only with verified partners strictly required to fulfill your travel booking:

• Airlines & Aviation Partners: To issue official airline tickets and board passes (e.g., IndiGo, Air India, SpiceJet).
• Hotels & Accommodations: To reserve rooms and coordinate pilgrim hospitality.
• Local Transport & Tour Operators: To coordinate airport transfers, AC coach travel, and temple darshan guides.
• Technology & Messaging Partners: To deliver notifications securely (e.g., authorized CPaaS gateways, WhatsApp Business API, and Google RCS messaging infrastructure).
• Statutory & Law Enforcement Bodies: Only when legally mandated by government authorities, court orders, or civil aviation security regulations.

6. Customer Rights & Opt-Out Mechanism

You retain complete control over your personal data and how we communicate with you:

• Instant RCS / SMS Opt-Out: You can stop receiving promotional messages at any time by replying STOP to any RCS or SMS message received from Balamuri Yatra.
• Email Unsubscribe:You may click the "Unsubscribe" link in any marketing email or email us directly.
• Right to Correction & Deletion: You may request access to, correction of, or deletion of your personal data by writing to support@balamuriyatra.in. We will process verified requests within 30 business days, subject to statutory record-keeping laws.

7. Data Security & Storage

We implement industry-standard physical, managerial, and technological security controls, including SSL/TLS encryption for all website interactions, role-based access restrictions, and secure database hosting. While we exercise high diligence, no electronic transmission over the Internet is 100% immune from external threats; we regularly review and upgrade our cybersecurity safeguards.

8. Grievance Officer & Official Contact

If you have any questions, concerns, or grievances regarding this Privacy Policy or our communication practices, please contact our designated Grievance Officer: